Contact Support

We are here to assist you with PAN card processing, E-KYC, and Wallet queries.

Phone Support

+91 9800000000

Email Support

support@apexpan.in

Office Address

India

Frequently Asked Questions

Q: What are the support working hours?

Our dedicated support team is available from 09:30 AM to 07:30 PM (Monday to Saturday) to assist with queries.

Q: How long does PAN E-KYC verification take?

Instant E-KYC PAN applications generate an e-PAN within 2 to 24 hours. Physical PAN cards are dispatched by NSDL/UTI within 7 to 10 working days.

Q: My wallet top-up failed but money was debited. What should I do?

If your payment was debited during wallet top-up, it will be automatically refunded by your bank within 3 to 7 working days, or you can contact support with your UTR Number for manual wallet credit.