At APEX PAN SERVICE, we strive to deliver transparent, fast, and automated B2B services. This Refund & Cancellation Policy outlines how failed transactions, wallet top-ups, and service charges are processed.
1. Wallet Top-Up & Payment Settlements
When adding funds to your APEX PAN SERVICE wallet via UPI, QR Code, or NetBanking gateways:
- Successful Top-Ups: Funds successfully credited to your wallet are intended for portal services and are generally non-refundable to bank accounts except under verification.
- Pending Gateway Charges: If payment is deducted from your bank but fails to reflect in your wallet due to gateway timeout, the amount is automatically auto-refunded to your bank account by the payment gateway within 3 to 7 working days.
- Manual Resolution: In rare cases of delayed reconciliation, users can raise a support ticket with the Order ID / UTR Number for manual wallet credit.
2. PAN Card & E-KYC Application Refunds
For PAN application transactions (NSDL / UTI):
- Failed Applications: If a PAN application fails due to technical server error or gateway failure before acknowledgment generation, the debited amount is immediately refunded back to your portal wallet.
- Rejected Applications: If an application is rejected by NSDL/UTI due to incorrect demographic data or document mismatch, the user may correct and resubmit without additional charges or request a wallet refund where applicable.
- Processed Applications: Applications for which an Official Acknowledgment Number (Ack No) or Token has been issued by NSDL/UTI cannot be canceled or refunded once processed by the government authority.
3. Refund Timelines & Processing
Standard processing timelines for refund requests:
- Wallet Credit Refunds: Processed within 2 to 24 hours upon verification by our support team.
- Bank Account Auto-Refunds: Initiated by banking partners within 3 - 7 business working days.
4. Raising a Refund Ticket
To request a refund review or check payment status, please contact our Help Desk:
- Platform Name: APEX PAN SERVICE
- Email Support: support@apexpan.in
- Phone Support: +91 9800000000
- Office Address: India